Using your account: Domains FAQ
- Do you offer domain name registration services?
- What price would you charge to register a domain for me?
- Which domains can you register for me?
- What other domain names work with your service?
- Can I use an existing domain name with my web space?
- Are there any charges to transfer a domain to my Positive account?
- How do I transfer my existing domain to your name servers?
- My domain is not fully registered or transferred yet, can I still access my web site?
- May I have more than one domain pointed to my web space?
- Can I have mail forwarding for all my domains?
- Can I have POP3 accounts for all my domains?
- Can I buy additional POP3 virtual servers?
- Can I use sub domains with my space?
- Can I add additional DNS records to my domain?
- Who owns my domain name?
- Who pays the bills and how often?
- Hang on, Nominet the UK registry charge you a lot less than £25 per year, aren't you charging too much?
- Can I park a domain name for later use?
- What about the new domain names like .web and .shop I've heard about?
- Can I use my domain name in conjunction with a Secure site?
Do you offer domain name registration services?
Yes, we offer registration services to our customers at a very good rate (Virtually cost rate). We provide a special rate for our web hosting customers: £50 covers the registry fees and our administration costs for 2 years. This applies to UK and international domain names (.co.uk and .com for example). We then invoice you £25 for each year of continued registration thereafter. Please note, some domain name suffixes incur a greater charge, please check for latest prices.
What price would you charge to register a domain for me?
We provide a special rate for our web hosting customers of £50 for the first two years, and £25 for each year thereafter. There are some domain name suffixes which may incur a greater charge, please check for latest prices.
Which domains can you register for me?
We can register the following domain types:
Some domain name types have special restrictions. A ltd.uk address, for example, requires a registered Company number.
What other domain names work with your service?
You can use any valid and approved domain name, registered in any country, with your web service. We do not, however, register or take administrative control of any domains other than the main international and UK domains listed above.
Can I use an existing domain name with my web space?
Yes, if you own a domain name and wish to transfer it to be hosted with us, this can easily be arranged. Please follow the instructions below.
Are there any charges to transfer a domain to my Positive account?
For UK domains we do not make any charges to transfer a domain to our service. To transfer US/Global domains to us we do charge 10 GBP + VAT, however this charge includes an additional free years renewal which represents a discount on our normal yearly renewal charges. We make this charge only because our registrars charge us and insist on an immediate extra years renewal for incoming domains. We never make any charges for domains being transferred away from us to other providers, you are free to do this as and when you want. Unlike some providers, there are no hidden clauses or surcharges. Your domain is your property and you may transfer it at any time (subject to any appropriate authorisation which may apply).
How do I transfer my existing domain to your name servers?
This depends on whether the domain name is an International domain name (.com, .net or .org etc) or a UK domain name (.co.uk, .org.uk etc)
In the case of a .com, .net or .org domain name, most domains come with a web-based domain management system which you can use to point the domain at our nameservers (we'll advise the correct nameservers in your welcome mail, or you can ask our support team). If you don't have access to a web-based domain management system, often the current hosts or company you registered the domain with will be able to make the necessary nameserver changes. In a minority of cases (e.g. older Network Solutions domains), we will need to make a transfer request to the central naming authority, and the current administrators (usually your old web hosting company) will be required to acknowledge and approve the transfer.
In the case of a domain name ending in .uk you must request that the current administrators change the Nominet IPS tag to POSITIVE so that we can initiate the transfer process ourselves.
In both cases, these steps can be done without affecting your current service. Your domain name information will not be transferred, just the administration rights so that we can transfer service at a time that is convenient to you.
My domain is not fully registered or transferred yet, can I still access my web site?
When you first open your webhosting account with Positive Internet, your domain may not have been registered or transferred fully. During the time it takes to activate your domain name, your account will be accessible using a temporary URL which we will notify you of in your welcome email.
For example, if your login username is fred you would be able to view your via a temporary URL along these lines: http://fred.boson.posiweb.net
This allows you to begin transferring or establishing on your website before your domain is activated.
May I have more than one domain pointed to my web space?
You may have as many domain names as you have registered (or you can register more domains with us). These can all point to your web site. These do not, of course, include additional FTP or telnet accounts. You may also have up to four domains mapped to separate directories in your account. These, again, do not include extra FTP or Telnet access, but do allow you to maintain separate sites.
Can I have mail forwarding for all my domains?
Yes it is possible to set up mail forwarding with unlimited aliases for every domain name you have pointed at your site. Instructions for this will be made available shortly. Please email support for exact configuration details.
Can I have POP3 accounts for all my domains?
Your virtual pop server only works for one domain name (your primary web space name as listed on your application form). Additional vmail accounts must be purchased in order to use other domain names with our unlimited POP3 service.
Can I buy additional POP3 virtual servers?
We can provide a seperate "VMAIL" system for a domain name giving it unlimited POP3 accounts, unlimited aliases as well as autoresponders. This is managed by a web based management system. Please call us for more information.
Can I use sub domains with my space?
Yes. Should you require a sub domain of your domain name mapped to a directory within your web space, please contact us to arrange this.
These subdomains do not allow for additional login user names. They are purely as a convenience for your web design. You may wish for example to have a separate web address for a members section of your site.
For example, if your domain name was superweb.org.uk your primary web site address would be http://www.superweb.org.uk. You might then have a members' area you wish to call http://members.superweb.org.uk which would point to a separate directory within your web space. The members area would also be accessible using http://www.superweb.org.uk/members/
Can I add additional DNS records to my domain?
Advanced users may require individual records updated, added or changed for their domain name. This may be the case for instance if you have your own mail server and wish to have mail exchange records added. We will make administrative changes to your DNS record free of charge so long as these changes do not become more frequent than 10 change requests per year. If you require more frequent changes we reserve the right to charge an additional administration fee. Please email email@example.com with your requests or for more information.
Who owns my domain name?
The domain name is your property, and you own it.
Should you wish to close your Positive Internet webhosting account, your domain will remain your property and you are free to transfer it elsewhere.
Who pays the bills and how often?
Every domain incurs a registration and maintenance fee from the registration authorities. We will pay these bills, unless you specifically tell us you wish otherwise. We will invoice you when the bill is due for payment and be responsible for making sure the domain remains active once you have paid. If you close your webhosting account with us, we will change the billing contact for your domain either to your new provider or to you directly. If a domain name invoice is unpaid for over one month, the domain name may be de-activated by the central domain registries.
Your first payment is made to cover the first 2 years of domain use. Payment is then due each year to maintain the registration.
Hang on, Nominet the UK registry charge you a lot less than £25 per year, aren't you charging too much?
No. Nominet normally charge £80 for a two year registration (£40 per year) except to Nominet members. Becoming a member involves a large membership fee, and the administration and upkeep of several DNS servers. In addition we have administrative costs to keep track of your domains renewal and invoicing. We also do not make any further charges for domain transfer or management. Our price then reflects the true cost of a UK domain, and it should re-assure you to know that you will get a good service, support without any further hidden charges. A domain registration is rarely just the reservation of a name, sooner or later it requires management and support. Other companies may appear to charge less, but be aware that levels of service may differ, quality of DNS servers (critical to the domains function) may differ, and there may be other hidden charges or reasons behind giving a loss leading service.
Can I park a domain name for later use?
Yes, we can help with this service should you need it. Please call us.
What about the new domain names like .web and .shop I've heard about?
At this time these domain names are not activated or available for use by anyone. Some companies are taking pre-registrations for these domains. We do not provide a pre-registration service because we believe this is not a good idea and can be misleading: when the central registries open and these domains become useable, domain names will be allocated on a first come first served basis. Until this time there is no way to guarantee ownership of one of these domains. A popular domain name like book.shop will have been requested thousands of times through pre-registration companies and individuals around the world. There will only ever be one owner of this domain name. We cannot set up your account for these domains until we can verify you are the final owner of the domain name, and at this time this is not possible by anyone.
Can I use my domain name in conjunction with a Secure site?
The SSL option will not work with your own domain name, and will only be accessible via a URL related to your login name unless you purchase your own secure SSL certificate.
If you do wish to use your own domain name in conjunction with SSL, an SSL certificate costs £150 +VAT per year and there is a simple application process for this. The certificate will be issued from a recognised certificate authority who will wish to do checks to validate you as a trusted source. If you would like to do this, please call or email us for more information.
See our additional SSL FAQ for further information.